Refund Policy

This Refund Policy forms part of the Terms and Conditions governing ironlinetrading.com. Where the two are read together, the Terms and Conditions govern.

Refunds

All subscription fees are non-refundable. No refunds or credits will be provided for partial billing periods, unused time, or dissatisfaction with the service, except where required by law.

Billing and renewal

Customers are charged in full, in advance, at the start of each billing cycle. Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel.

Cancellation

Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date. Users may cancel their subscription at any time through their account settings or by contacting customer support. Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial billing periods or unused time, except where required by law.

Cancelled orders

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Consumer protection law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, this policy will not limit your legal rights and remedies under that legislation, and the mandatory provisions of that legislation will apply.

Trading losses

Refunds are not given on the basis of trading losses. Nothing on the platform guarantees a trading outcome, and a loss is not a defect in the service. See the Risk Disclaimer.

Contact

If something has gone wrong with your billing, contact us at support@ironlinetrading.com with your account email and what happened.